For our clients we can offer one of the quickest delivery terms in the market - average delivery term is 13 working days (every furniture has it's own specified delivery term which is written in each furniture description). If possible the following term is shortened. Furniture usually are delivered at the agreed convenient time.
- All orders within Slovenia are delivered for free with our own dedicated transport to ensure the safe arrival of Your furniture.
- All orders can be picked up from our warehouse in Ljubljana once they are manufactured and delivered to our warehouses.
- Furniture are usually delivered flat-packet and unassembled, assembly instructions are usually attached to the furniture.
- For a 15 € charge the furniture can be carried to Your apartment (if there is a possibility).
- Upon request there is a possability to arrange delivery abroad. In order to find out the approximate delivery price contact us with the desired list of furniture and the delivery address.
One day before the delivery we will call to inform and arrange a convenient delivery time.
Payment can be done using the following methods:
- cash on delivery;
- credit or debit card on delivery;
- bank transfer;
No prepayment! You can pay on the time of delivery. If your order is sent to foreign country by 3rd party transport company, payment is required to be done before the order is dispatched from our warehouse.
Cash on delivery. For your comfort we offer an opportunity to pay for products with cash. During the delivery the driver will give you the receipt and a VAT invoice for your order.
Credit or debit card on delivery. There is always an opportunity to pay with credit or debit card on the delivery. The driver will hand you the card reader you will be able to easily scan your card and make the transaction on spot. The driver will hand you the receipt for the transaction and a VAT invoice. You may also pay for your order using American express or Dinners cards in 3, 6, 9 or 12 installements.
Bank transfer. After choosing bank transfer you can pay for your order up until the day of the delivery. During the payment order number (ex. #123456) has to be written in the refference field. Details required for bank transfer:
- Receiver: EUROTRADE1 d.o.o.
- Address: Toplarniška ulica 1b, 1000 Ljubljana
- IBAN: SI56 0284 3026 3915 064
- Reference / Details: Your order number (ex. #123456)
- SWIFT / BIC: LJBASI2X, NLB d.d.
Returns and refunds
All of our products include warranties if you have noticed a factory defect or transporting damages we will resolve the issue while ordering warranty pieces or replacing a product with a new one or making a refund delivering them to you. If you have a possibility – email us pictures of the defects or damages – that way it is more likely that we will solve the situation quicker. All the information about the warranty service is provided over the phone +386 40 675 275 or via email at firstname.lastname@example.org
Pohistvo.si 365 days money return guarantee
Unlike many other online and conventional stores, if you are not 100% satisfied with your product's quality you can return it within 365 calendar days (yes, whole year!) and receive all of the money back. We will arrive personally to pick up the furniture in all of Slovenia and all the return expenses will be covered by us. When returning the products following conditions must be followed:
- When returning the product it has to be in its' original packaging (for product inspection you can cut through the packaging tape which holds the packages closed);
- Assembled products in good quality cannot be returned;
- The product must not be damaged by the customer;
- In cases when the reason for returning the product is poor quality, we take the responsibility to change the product into the good quality product or return the money paid;
- The product must be in marketable appearance (labels, safety packaging must not be damaged) (this paragraph does not apply if the product is being return due to poor manufacturing quality);
- The returned product most have all the units and packages, just as it was received.
- The returned goods will be picked up from the closest place our vans can reach.
- We are obligated to do the return of the goods within 10 working days, unless settled differently. The money may be returned via bank transfer to the account provided by the client. The money is only returned for the product and not for the paid services.
24 month quality guarantee
- During the assembling process, the customer has to follow the assembly instructions;
- The product has been used for its intended purpose by working one shift and maintained accordingly to the supervisory rules;
- Warranty applies to product quality defects caused by the fault of the manufacturer and transporting by the sellers transport. The buyers loses the warranty rights in these cases:
- Buyer failed to follow furniture maintenance and supervision rules;
- The products were damaged by the buyer;
- Furniture has not suffered from force majeure.
About the appeared defects while using the furniture please inform using the following contacts, provided on the website www.pohistvo.si. During the warranty term all quality and quantity mismatches are solved by Pohistvo.si. Fixes or replacements to proper quality products or pieces are covered at company expense. Pohistvo.si is obligated to resolve the warranty cases in 15-45 working days from the warranty registration day. In the case, after you have purchased one of these products and noticed that it is in poor quality, you have the right to return the product to us within 24 months from the delivery day. Products are also picked up for free with our transport. In this case poor quality product is changed to a proper quality one or a full refund for the purchase will be issued.During the warranty term (24 months) after noticing the hidden manufacturing defects, please take pictures and send them to us at email@example.com. The manufacturer will decide will the warranty be applied - meaning did the defect appeared while manufacturing or due to other reasons. You will be informed about the manufacturer's decision trough communication lines provided by you. Please note that:
- The manufacturer's warranty does not apply to naturally worn out pieces of the furniture or to the fabric.
- In the case when the furniture return reason is poor quality, we obligate to replace the poor quality furniture into a satisficing quality one or return the money paid.
Do you have questions? Want to place an order?
You would like to return your furniture? Noticed any manufacturing defects or damage? Don’t worry — we will resolve any problems together! Email us firstname.lastname@example.org.
If after unpacking your furniture you encountered manufacturing defects or transport damages, don’t worry. If you have a chance, take pictures of the defects and e-mail them to us. It is more likely that we will be able to resolve the issue sooner this way :)
We are trying to make the process of buying furniture smoother. We want to live up to our clients’ expectations. That’s why your opinion matters to us. If you have any remarks, feedback, complaints or suggestions, please write to us at email@example.com. This is very important to us!
You want to pay for your order?
Use the following details for the bank transfer:
Receiver: EUROTRADE1 d.o.o.
Address: Toplarniška ulica 1b, 1000 Ljubljana
IBAN: SI56 0284 3026 3915 064
Reference / Details: Your order number (ex. #123456)
SWIFT / BIC: LJBASI2X, NLB d.d.
EUROTRADE1, trgovina in storitve, d.o.o.
Company code: 7104456000
VAT: SI 93884320
Address: Toplarniška ulica 1b, 1000 Ljubljana
IBAN: SI56 0284 3026 3915 064
Bank: NLB d.d.